Service and Support

 

What is the warranty? If I have a problem how do I get it fixed?

3D Systems warranty covers manufacturing defects for a period of 12 months year from purchase date. See our warranty section here http://infocenter.3dsystems.com/fabpro1000/warranty for specific details on coverage and timing.

Once 3D Systems is contacted and notified of the condition of the 3D Printer and it is validated that the printer has a defect during a warranty period, 3D Systems may issue a FabPro 1000 unit replacement and customers will need to return the defective unit. For support call, 3D Systems Technical Support +1 803-326-3930 or contact https://support.3dsystems.com/Fabpro

 

What is covered under the extended warranty?

We offer extended warranties in one- and two-year options to extend the manufacturer’s warranty beyond the initial first year, to give you additional coverage. The extended warranty coverage is the same as the initial warranty – under normal operating conditions it is limited to the core machine and machine housing components of our proprietary 3D Printers.

 

If I already purchased a machine, whom do I contact to get services?

If you have post-sales support questions, including service, please click here for more information on support: https://support.3dsystems.com/fabpro