Hardware Issues

This page describes troubleshooting hardware issues that will not show an error on the touch screen.

WEAR FOOD-SAFE GLOVES WHENEVER HANDLING Binder

 

# Issue Description Customer Troubleshooting Steps
HW1

Printer does not power on.

  1. Ensure the printer is plugged in, and that you have pressed the standby switch.
  2. Check the touch screen. Is the screen's backlight on?
    1. Yes - The printer is on; but the firmware is likely frozen. Power off the printer and wait at least one minute before powering back on. If this does not resolve the issue contact your service provider
    2. No - Continue to Step 3.
  3. Power off and unplug the printer. Disconnect and reconnect the touchscreen. Power the printer back on.
  4. Power off and unplug the printer. Remove the rear cover (as seen here) and ensure that the breaker is in the up position, as seen below.
    printer-back-breaker.jpg
  5. Inspect your breaker to ensure the circuit containing the printer has not tripped. If the breaker has tripped, refer to the Facility Requirements Guide to help prevent future occurrences. If this does not resolve the issue contact your service provider.
HW2 Evidence of binder leak
  1. Power off and unplug the printer. If the direction of the leak is apparent, it may give a clue as to where further inspection may be needed. The printer features a drain on the bottom of the interior to limit binder accumulation in the event of a leak. Error messages 93-200 through 92-203 on the touch screen may also be evidence of a binder leak. Go to Maintenance > See Fault Log to see if these errors occurred.
  2. Inspect the waste bottle to see if it has overflowed. If there is no evidence of overflow, proceed to step 3.
  3. Inspect the binder tanks for any evidence of leaks. If there is no evidence of leaks proceed to step 4.
  4. Refer to the Inspect and Clean Non Food Zones section to inspect the printer interior for signs of leaks. Contact your service provider with the information you've collected about the event.
HW3 Evidence of excess powder buildup on the Roller, Snowplows or Blade
  1. Clean the roller and blade thoroughly. Upon reinstallation, inspect the blade-to-roller distance for sign of a gap. If a gap is detected, replace the Roller Blade with a new one.
    roller-blade-gap.jpg
  2. You may have forgotten to dry one of the roller components after cleaning, causing powder to stick to them. Ensure the roller, snowplows, and blade are dried thoroughly before reusing the printer.
  3. It could be too humid in your kitchen. Moisture will make the powder sticky and susceptible to building up on surfaces. See the Facility Requirements Guide for humidity specifications.
HW4 Touch input not working on touch screen
  1. There may be buildup of powder residue on the screen. Clean the screen with a soft, damp cloth.
  2. Shut the printer down, remove the touch screen and cables from the printer, and then reinstall the touch screen and power the printer on.
  3. If items 1 and 2 do not fix the issue, contact your service provider.

HW5 One of the lower printer doors does not close
  1. Ensure that Binder Tanks, Waste Bottle, and Overflow Bin, Tool Box, and Storage Drawer are firmly seated in the machine.
  2. Ensure there are no obstructions blocking the door from closing, particularly around the hinges and door jambs.
  3. If items 1 and 2 do not solve the issue, contact your service provider.
HW6 Printer Hood does not close
  1. Ensure there are no obstructions blocking the Hood from closing, particularly around the hinges.
  2. Ensure that the interior panel is not obstructing the Hood's range of motion.
  3. Contact your service provider.
HW7 Hood-closed sensors not satisfied, but should be The Hood must be closed to complete many printer routines. If the hood is closed, but the touch screen shows a message that it is open, perform the following tasks:

  1. Ensure there is nothing keeping the hood from closing all the way, such as powder build-up or foreign items.
  2. Shut the printer down, wait at least one minute, and then turn machine back on. Perform your task again and observe if the sensor is satisfied.
  3. If items 1 and 2 do not solve the issue, contact your service provider.
HW8 Back-panel-presence sensor not satisfied, but should be

The Lower-Back Panel must be installed at all times in order to use the printer. If the panel is installed, but the touch screen shows a message that it is not, perform the following tasks:

  1. Ensure there is nothing keeping the panel from being fully seated, such as powder build-up, the power cord, or foreign items.
  2. Ensure that the two captive screws holding back panel on are in-place and fully seated.
  3. Shut the printer down, wait at least one minute, and then turn machine back on. Perform your task again and observe if the sensor is satisfied.
  4. If items 1 and 2 do not solve the issue, contact your service provider.
HW9 Accidentally put the wrong binder in a binder tank
  1. Did you run the printer, or did the printer jet the printhead, automatically or manually?
    1. Empty the incorrect binder from the tank(s) and proceed with cleaning the binder tank to remove all remaining residue.
    2. Flush the binder system, using all the correct-colored binders. If a significant amount of the incorrect binder has moved through the delivery system, more than one Flush sequence may be required to restore the correct colors. If multiple flushes do not correct the issue, contact your service provider.
  2. If you did not run the printer and it did not jet the printhead, simply clean the binder tank and fill it with the correct binder.
HW10

Void appears in Build/Feed Bin

image007.png

This can occur when the ventilation tubes between the bins and the Collection Area become clogged with powder. Positive pressure will build up underneath the bin and blow air up and out around the seam.

  1. Clean the bins and clean the vents.
  2. If this does not fix the issue, contact your service provider.
HW11 High-pitched chirping noise during spreading and/or roller spins abnormally

This can occur when the spreader roller blade is worn out.

  1. Clean the roller and blade. Inspect the blade for signs of wear/damage, especially on the corners.
  2. Replace the spreader roller blade. Contact your service provider to order more blades if needed. The machine ships with a pack of blades.
  3. If this does not fix the issue, contact your service provider.
HW12 Printer Rocking Back and Forth During Printing
  1. Power off and unplug the printer.
  2. While facing the printer, the front left caster wheel is adjustable if spun. Spin the caster to level the printer appropriately. Use a clean bubble level on the deck if desired.
    left-front-caster.jpg
  3. Ensure that your floor is level per the requirements in the Facility Requirements Guide.
  4. If the printer continues to rock back and forth, contact your service provider.
HW13 Spreader Roller Becomes Stuck in Place
  1. Open Clean Roller on the touch screen. Remove the Snow Plows and Roller Blade to gain better access to the roller.
  2. Clean the engagement area with a slightly damp, warm lint-free cloth.
    roller-engagement-area.jpg
  3. Remove the Roller Motor Cover and clean it.
    motor-cover-removed.jpg
  4. Firmly pull outward to disengage the spreader roller from the drive system.
  5. Clean the spreader roller and coupling thoroughly as per the cleaning instructions. Ensure that all components are thoroughly dry before the spreader roller is reinstalled.
HW14 Printhead Station does not engage or seat properly
  1. Clean the Printhead Station.
  2. Clean the Printhead Station Drain.
  3. Inspect the underside of the Printhead Station to ensure that the retaining clip is present and fully engaged. If done correctly, you will hear/feel a click when the printhead station is properly installed.
    printhead-station-retaining-clip.jpg
  4. Inspect the Printhead Station piston for signs of binder buildup or wear around the seal.
  5. If the Printhead Station continues to have engagement issues, or shows signs of warping or damage, contact your service provider
HW15

Chamber Light Cover Falls Out

light-cover.jpg

  1. Inspect the underside of the cover for signs of damage, especially around the retaining clips. If there is sign of damage, contact your service provider to order a replacement. In the example below, the right retaining clip has broken off.
    light-cover-broken.jpg
  2. If there is no sign of damage, power off the printer and reinstall the light cover. If the light cover does not immediately snap into place, apply gentle orbital motion to help the clips engage.
  3. If the light cover fails to reinstall correctly, contact your service provider.